Contact

  • Business Name:

  • Nucleus Underwriting Limited t/as Nucleus Underwriting

  • Registered Office:

  • 21 Archer Drive, Aylesbury, Buckinghamshire. HP20 1EP

  • Registered in England No:

  • 09325952

  • FCA Reference No:

  • 763994

Underwriting and Claims Reporting

Complaints

For concerns or questions about policy forms and claims handling, the Insured should, at first, contact their insurance broker.

Nucleus Underwriting works hard to provide high-quality service. But, if the Insured feels such service is lacking, please make contact using any of the methods noted below:

  • Write to:

  • The Managing Director,
    Nucleus Underwriting Limited,
    21 Archer Drive,
    Aylesbury,
    Buckinghamshire.
    HP20 1EP

and provide the following information:

  1. policy number and Claim number (if there is a Claim);
  2. the name and reference of any claim-handling organisation (if such a claim-handling organisation is being used – not always the case)
  3. state the nature of the Insured’s complaint.

Any complaint will be investigated quickly and thoroughly; and the Insured will receive written acknowledgement within 5 working days, together with a plan of action that investigates any concerns.

Nucleus Underwriting Limited wishes to learn from any mistakes and use the information from complaints to improve its service standards. But if a problem is unresolved, the Insured can take the matter further by referring the complaint to the Financial Ombudsman Service (FOS), but only if the Insured is an ‘eligible complainant’ as defined under DISP 2.7.3 of the FSA Handbook, details of which can be found on the FOS Website.

The FOS contact details are:

  • Write to:

  • Financial Ombudsman Service,
    Exchange Tower,
    London
    E14 9SR

The existence of this Complaints Procedure does not affect any right of legal action you may have against any insurance company or entity in their capacity as underwriters under this policy.

Data Privacy and Subject Rights

  • Write to:

  • James McHugh,
    Nucleus Underwriting Limited,
    21 Archer Drive,
    Aylesbury,
    Buckinghamshire.
    HP20 1EP